Jenny Berry

I recently moved my site to This* (one of my sites, this one will be going shortly) and I know I’ve written about them before but I have to write about them again, because they impressed me with personal touch.

I got an email from Jules, the Technical Director who was proactive and manually moved my site without waiting to hear back from me.

Hi Jenny,

As a new client of ours and having been with us for a couple of weeks now, I’m just e-mailing to check up on the service you’ve received so far. How has everything been? Do you have any comments, suggestions or other feedback for us that may help us improve the service for yourself and others in the future? Any and all comments are welcome so feel free to speak your mind!

–
Best Wishes,
Jules Robinson - this* Technical Director

I emailed Jules back quite the book.

Hello Jules!

Let me start out as saying I have never been treated by any company as I have been treated by ThisWebHost. My jaw is still dropped to the ground thinking back through the few weeks of my new membership with you.

I give you, and This* a standing ovation :: stands up and claps ::

The extremely quick set up was completed 45 seconds after I hit the “sign up” button. I was extremely busy at work that day and I didn’t get back to you about moving my site, yet you were proactive and completed it for me before I had a chance to check my email (and I know full well that it’s NOT part of the hosting plan to manually move sites, it’s only part of the plan to move sites that had certain cPanel services). My site has been blazing fast, and you guys are AWESOME.

I’m a software engineer and I’ve been in the “business” for 10 years now and I have never seen IT folk so personable, friendly, and helpful. You work for an extremely wonderful company and I hope to find a company with as much integrity when I graduate from college.

I’m going to tell a little story that happened to me the same day I signed up with This*. I went to get my hair cut at this new Fantastic Sams close to my work. The gentleman that cut my hair was extremely kind and talkative and we sat there talking 30 minutes after he was done with my hair. It wasn’t but 2 days later I get a card in the mail from him to say thank you for the conversation and he hoped I had a good time with my family who was coming into town. It wasn’t one of those thank you notes that was pre-printed. He took the time and energy to thank ME, when he was the one that cut MY hair. The point I’m trying to make is, This* did exactly that. You go the extra mile and you truly care about the care of the customer. Consider me your permanent customer, and I’m in the process now of transferring my other two sites over.

Please feel free to forward this to your boss, their boss, and their boss. I want to thank everyone!

Jen

YES! They are really that amazing.

So, a couple of things. I’ve been staring at the computer screen for way too long, but that’s besides the point. I finally did something that I’ve been meaning to do for a while. After extensive and exhaustive research I’ve finally found a hosting company that I would be happy to give money to. Within the hour I had seen more customer service and personal touch than I had ever seen with any hosting company. I had to pick my jaw up off the ground. What did they do? Well, because I’m not savvy in transferring database files the feature that really caught my eye (well, what feature isn’t great? Seriously?) was:

We’ll move your old data for you
That’s right. If you’re migrating from an existing host that utilise Cpanel/WHM, then we will move your data and files for you. Simply contact our support team and provide us with your existing account information with your old host, and we’ll do the rest. Once complete, we’ll let you know when to update the DNS or nameservers. Can’t get better than that, eh?

So I did. I put in a ticket and said, move my stuff! Please. My previous host (IX web hosting, horrible horrible company, stay away from them) didn’t even have cpanel set up correctly so I got a support email asking how I would like to proceed. That was around the time I was leaving work last night so instead of replying I packed up my stuff and headed home. By the time I got home (remember, I live 3.8 miles away from work) I had another email saying

“I just moved everything manually to your new remote server and everything seems to be working, I hope that was ok?”

Um, gee. Was that ok? ZOMG you people are awesome! And quick, dang my site loads fast and such. I’m very happy with my new business relationship.

I’ve been up all night looking at design and getting idea’s. I do this from time to time. Just cuz.