Jenny Berry

I am so frustrated. I’ve been emailing CTU for the last 3 weeks with my medical situation and today I get a phone call from an advisor asking why I haven’t been in classes. Come to find out, the advising email they just changed to is advertised on the website announcements incorrectly, so my emails have been been going out to cyberspace somewhere unknown (I didn’t receive an email back saying that that email didn’t exist either which lead me to believe it was getting through).

I felt like I was being scolded for not taking care of my 4 classes when I’ve been in and out of the hospital and having my arm replaced with a bionic arm.

So I took a print screen of the error message at CTU and sent it to them showing the error in email address. I can’t imagine how many other people would be having the same problem and/or situation as I am.

There is a classic problem I see day in and day out in my job which is not only frustrating but counter-productive in a way. Let me give you the scenario.

A service on a server goes down, thus causing several of our sites to down. We have 4 different IT guys with their hands in that server all restarting the same service that went down all in a matter of minutes. They are all thinking that this server "omg restarted itself and I didn’t do it" when it was really just another IT guy restarting the service. I have to admit, I logged on and saw all services running, then I saw them restart. I figured it out right away what exactly was happening and by looking at who was logged into terminal services confirmed my suspicion. Oy.

You know how when you disturb an ant pile, all the ants start running around in circles trying to fix and repair that damage. That’s IT here.

It’s frustrating. We have procedures in place for a reason. I wish I could do something about it.