Jenny Berry

I recently moved my site to This* (one of my sites, this one will be going shortly) and I know I’ve written about them before but I have to write about them again, because they impressed me with personal touch.

I got an email from Jules, the Technical Director who was proactive and manually moved my site without waiting to hear back from me.

Hi Jenny,

As a new client of ours and having been with us for a couple of weeks now, I’m just e-mailing to check up on the service you’ve received so far. How has everything been? Do you have any comments, suggestions or other feedback for us that may help us improve the service for yourself and others in the future? Any and all comments are welcome so feel free to speak your mind!

–
Best Wishes,
Jules Robinson - this* Technical Director

I emailed Jules back quite the book.

Hello Jules!

Let me start out as saying I have never been treated by any company as I have been treated by ThisWebHost. My jaw is still dropped to the ground thinking back through the few weeks of my new membership with you.

I give you, and This* a standing ovation :: stands up and claps ::

The extremely quick set up was completed 45 seconds after I hit the “sign up” button. I was extremely busy at work that day and I didn’t get back to you about moving my site, yet you were proactive and completed it for me before I had a chance to check my email (and I know full well that it’s NOT part of the hosting plan to manually move sites, it’s only part of the plan to move sites that had certain cPanel services). My site has been blazing fast, and you guys are AWESOME.

I’m a software engineer and I’ve been in the “business” for 10 years now and I have never seen IT folk so personable, friendly, and helpful. You work for an extremely wonderful company and I hope to find a company with as much integrity when I graduate from college.

I’m going to tell a little story that happened to me the same day I signed up with This*. I went to get my hair cut at this new Fantastic Sams close to my work. The gentleman that cut my hair was extremely kind and talkative and we sat there talking 30 minutes after he was done with my hair. It wasn’t but 2 days later I get a card in the mail from him to say thank you for the conversation and he hoped I had a good time with my family who was coming into town. It wasn’t one of those thank you notes that was pre-printed. He took the time and energy to thank ME, when he was the one that cut MY hair. The point I’m trying to make is, This* did exactly that. You go the extra mile and you truly care about the care of the customer. Consider me your permanent customer, and I’m in the process now of transferring my other two sites over.

Please feel free to forward this to your boss, their boss, and their boss. I want to thank everyone!

Jen

YES! They are really that amazing.

So, a couple of things. I’ve been staring at the computer screen for way too long, but that’s besides the point. I finally did something that I’ve been meaning to do for a while. After extensive and exhaustive research I’ve finally found a hosting company that I would be happy to give money to. Within the hour I had seen more customer service and personal touch than I had ever seen with any hosting company. I had to pick my jaw up off the ground. What did they do? Well, because I’m not savvy in transferring database files the feature that really caught my eye (well, what feature isn’t great? Seriously?) was:

We’ll move your old data for you
That’s right. If you’re migrating from an existing host that utilise Cpanel/WHM, then we will move your data and files for you. Simply contact our support team and provide us with your existing account information with your old host, and we’ll do the rest. Once complete, we’ll let you know when to update the DNS or nameservers. Can’t get better than that, eh?

So I did. I put in a ticket and said, move my stuff! Please. My previous host (IX web hosting, horrible horrible company, stay away from them) didn’t even have cpanel set up correctly so I got a support email asking how I would like to proceed. That was around the time I was leaving work last night so instead of replying I packed up my stuff and headed home. By the time I got home (remember, I live 3.8 miles away from work) I had another email saying

“I just moved everything manually to your new remote server and everything seems to be working, I hope that was ok?”

Um, gee. Was that ok? ZOMG you people are awesome! And quick, dang my site loads fast and such. I’m very happy with my new business relationship.

I’ve been up all night looking at design and getting idea’s. I do this from time to time. Just cuz.

I’m having issues with my IT382 class right now. Well, it’s not so much the class but it’s more having to do with frustration with the Professors lack of grading. This is a pretty strict Professor that repeated several times if you make certain mistakes then she would give you an automatic zero. One such as myself starts shaking when I hear that because I work hard for my good grades.

The problem I’m having is … I’m not getting any direction. I should have already started my Phase 3 Individual Project by now because I like to hand in my work early and not feel rushed to get it done. I’m hesitant however, because the Professor hasn’t graded my previous two Individual Projects so I don’t even know if I’m on the right path. This is so frustrating to me. It’s more then frustrating. I’ve emailed her about not grading the first one and I got a less then friendly email back saying she had a lot of papers to grade and I would just have to wait. She made an announcement to my class that she would have the first individual project graded by the 21st, and the 2nd Individual project graded by last night or early this morning. So far, nothing.

So, I feel like I’m winging it and I hate that. I feel that she’s not providing any guidance and it’s so frustrating. I also don’t think it’s very fair to our class. I’m sure I’m not the only one feeling this way.

Sigh.

Spring is in the air! I woke up to my front yard rocking hard with brilliant colors. I had to take a picture before I quickly ran to the car so I wouldn’t be any later to work then I already was. I am looking forward to my Mother and Grandmother’s visit so they can see everything in it’s full color.

I was playing around with iMovie last night and for once I was disappointed in Mac software. I’ve used Movie Maker on Windows Vista once and was able to edit my Driving Home video. While I was playing with iMovie last night, being very impressed with how easy it was to crop, add sound and transitions I was looking for more effects. I didn’t find any. One effect in particular I was looking for was the ability to do slow motion on a clip. How can iMovie not have this without installing a 3rd party application? The other Apple solution to this is Final Cut Studio 2 with a hefty price tag of $1,299.00. I’m sure Final Cut Studio 2 is worth it, but for people like me who don’t have an extra $1,200 hanging loose in their pocket what is one to do? Anyone have a suggestion?

It’s becoming very obvious that this quarter is going to kick my ass sideways and front-ways and every which way it possibly can. I’m actually a little bit scared. My Systems Administration class requires 5-10 page APA sytle papers per week. This includes the cover sheet, a table of contents, a summery page and a references page. I’ve noticed that Office 2008 for Mac is my best friend more then I realized because it has all that stuff built in. I just have to customize it to my liking and the hard part is writing the actual paper itself.

I’m afraid that my WoW days are going to be extremely limited for the next 6 weeks. As sad as that makes me, school is priority.

Luckily I have the first few assignments completed for my Java class already but it doesn’t mean I don’t have a ton of studying to do, because I do. A TON.